Introduction

At Classic Art Gift Gallery, we want our customers to be fully satisfied with their purchases. This Refund Policy explains the terms under which refunds, returns, or exchanges may be accepted. By placing an order on our website, you agree to the conditions outlined here.

Eligibility for Refunds

Refunds are considered only for products that are damaged, defective, or incorrect at the time of delivery. To qualify, you must notify us within a specific timeframe from the date of delivery with valid proof, such as photographs of the product received. Products must remain unused, in their original packaging, and in the same condition as delivered to be eligible for return.

Non-Refundable Items

Certain products may not be eligible for refunds or returns, including items purchased on clearance, personalized or customized orders, and products that have been used or damaged after delivery. We request customers to review product descriptions carefully before placing an order.

Refund Process

Once your request is received and approved, our team will initiate the refund process. Refunds will be credited to your original payment method within a set number of business days, depending on your bank or payment provider’s policies. If an exchange has been approved, the replacement product will be shipped after the returned item is received and verified.

Cancellations

Orders can only be cancelled before they are shipped. Once the order is dispatched, cancellations are not possible. In such cases, you may follow the return and refund process as outlined above.

Contact Us

For any questions or concerns regarding our Refund Policy, please contact us directly through the official contact page of Classic Art Gift Gallery. Our customer support team will be happy to assist you.